Terms and Conditions

GTC – General Terms and Conditions

These General Terms and Conditions (hereinafter: GTC) govern the terms and conditions for using the online stores operated by Bakter Könyves Kft. (hereinafter: Service Provider). By using our services on either domain, you acknowledge that you have read, understood, and agreed to be bound by all points of these GTC. Please use our services only if you agree with these terms in their entirety. These GTC do not refer to a specific code of conduct.

The Service Provider operates its services via the following interfaces: www.sarkikonyves.hu (the Hungarian language interface / a magyar nyelvű felület) ; www.bookworm.hu (the English language interface / az angol nyelvű felület)

The scope of these GTC extends to legal relationships occurring on the Service Provider's website (https://www.sarkikonyves.hu) and its subdomains. These GTC are continuously available and can be downloaded from the following website: http://www.sarkikonyves.hu/shop_help.php?tab=terms

1. SERVICE PROVIDER DATA:

• Name of the Service Provider: Bakter Könyves Kft.
• Registered office (and place of complaint handling): 1094 Budapest, Bokréta utca 28. 1/4
• Personal pick-up point: Budapesten a Corvin-negyednél (1094 Budapest, Ferenc krt. 43.)
• Contact details (electronic mail used for regular communication with users): sarkikonyves@gmail.com
• Company registration number: 01-09-175320
• Tax identification number: 24647308-2-43
• Phone number: +36 1 3087806 (hereinafter: Service Provider)
• Language of the contract: Hungarian

Hosting Provider Data:

• Name: Unas Online Kft.
• Address: 9400 Sopron, Major köz 2. I/15.
• E-mail: unas@unas.hu

2. BASIC PROVISIONS (ALAPVETŐ RENDELKEZÉSEK)

• 1. Issues not regulated in these Regulations, as well as the interpretation of these Regulations, shall be governed by Hungarian law, with particular regard to the relevant provisions of Act V of 2013 on the Civil Code ("Ptk."), Act CVIII of 2001 on certain issues of electronic commerce services and information society services (Elker. tv.), and Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses. The mandatory provisions of the relevant legislation shall apply to the parties without any specific stipulation.
• 2. These Regulations are effective from February 1, 2020, and shall remain in force until further notice. The Service Provider is entitled to unilaterally modify the Regulations (reasons for modification: changes in shipping costs, changes in legislation, business interests, changes related to the company). The Service Provider shall publish the modifications on the website 14 days before they take effect - during which time the User is entitled to withdraw from or terminate the contract. By using the website, Users accept that all regulations regarding the use of the website automatically apply to them.
• 3. If the User enters the website operated by the Service Provider or reads its content in any way - even if they are not a registered user of the website - they acknowledge the provisions of the Regulations as binding upon themselves. If the User does not accept the terms, they are not entitled to view the content of the website.
• 4. The Service Provider reserves all rights regarding the website, any details thereof, the content appearing on it, and the distribution of the website. It is prohibited to download, electronically store, process, or sell the content appearing on the website or any part thereof without the written consent of the Service Provider.

3. REGISTRATION / PURCHASE

3.1. By purchasing/registering on the website, the User declares that they have read and accepted the terms of these GTC and the Privacy Policy published on the website, and they consent to the processing of their data.

3.2. During the purchase/registration, the User is obliged to provide their own real data. In the event of false data or data linked to another person provided during purchase/registration, the resulting electronic contract is null and void. The Service Provider excludes all liability if the User uses its services in the name of another person or with another person's data.

3.3. The Service Provider shall not be held liable for any shipping delays or other problems or errors attributable to incorrectly and/or inaccurately provided data by the User.

3.4. The Service Provider is not liable for any damages resulting from the User forgetting their password or if it becomes accessible to unauthorized persons for any reason not attributable to the Service Provider.

4. RANGE OF PRODUCTS AND SERVICES

4.1. The displayed products can be ordered exclusively online, in person, or by telephone. The prices displayed for the products are in Hungarian Forints (HUF) and include the VAT prescribed by law; however, they do not include the home delivery fee. No separate packaging costs will be charged.

4.2. In the webshop, the Service Provider provides a detailed description of the product name and characteristics, and displays a photo of the products. The images displayed on the product data sheets may differ from reality and may serve as illustrations. We do not accept liability for differences between the image displayed in the webshop and the actual appearance of the product.

4.3. If a promotional price is introduced, the Service Provider shall fully inform the Users about the promotion and its exact duration.

4.4. If, despite all due care by the Service Provider, an incorrect price is posted on the Online Store interface – with particular regard to obviously erroneous prices such as "0" HUF or "1" HUF appearing due to a system error or prices significantly different from the well-known, generally accepted, or estimated price of the product – the Service Provider is not obliged to deliver the product at the incorrect price. Instead, it may offer delivery at the correct price, upon the knowledge of which the Customer may withdraw from their purchase intent. In accordance with Hungarian judicial practice, a deviation of at least 50% from the market value of the given product or service, in either a positive or negative direction, is considered a significant discrepancy. However, we inform consumers that the law does not define the concept of striking disproportion in value (Ptk. 6:98. §).

4.5. In the case of an incorrect price as described in point 4.4, a striking disproportion in value exists between the real and the indicated price of the product, which an average consumer should immediately notice. Based on Act V of 2013 on the Civil Code (Ptk.), a contract is formed by the mutual and congruent expression of the parties' intent. If the parties are unable to agree on the contractual terms – i.e., there is no declaration expressing the parties' intent mutually and congruently – then we cannot speak of a validly concluded contract from which rights and obligations would arise. Based on this, a regular order confirmed at an incorrect/erroneous price is considered a null and void contract.

5. ORDERING PROCESS

5.1. After registration, the User logs into the webshop or may begin shopping without registration.

5.2. The User sets the quantity of the product(s) they wish to purchase.

5.3. The User adds the selected products to the cart. The User can view the contents of the cart at any time by clicking the "view" icon.

5.4. If the User wishes to add more products to the cart, they select the "continue shopping" button. If they do not wish to purchase additional products, they check the quantity of the product(s) they intend to buy. By clicking the "delete - X" icon, they can clear the cart. To finalize the quantity, the User clicks the "update/update cart" icon.

5.5. The User selects the shipping address and then the shipping/payment method, the types of which are as follows:

5.5.1. Payment Methods (Fizetési módok):

• Personal pick-up: Cash payment upon receipt at the Service Provider's premises: In the case of choosing payment upon receipt of the goods, the User pays the purchase price of the product in cash at the Service Provider's premises or at another location designated by the Service Provider. Cash payment is only possible in Hungarian Forints (HUF).
• Personal pick-up: Card payment on-site: Card payment in the store is provided by OTP Bank.
• Cash on Delivery (COD): If the ordered product is delivered by courier or if you wish to pick it up at a FOXPOST automated locker or a Packeta pick-up point, it is possible for the User to pay the total amount of the order to the courier/at the locker in cash (or by card at the locker) upon receipt of the ordered product(s). Payment by cash on delivery incurs an additional cost of 500 HUF.
• Barion card payment: Barion Smart Gateway is a completely Hungarian-developed payment gateway suitable for accepting bank cards and e-money, independent of banks, featuring numerous innovative functions alongside competitive rates. Its use is even more convenient after a one-minute registration. Since card numbers are stored in a secure system with PCI DSS certification, only the registered e-mail address and password are required to use any stored card. Reports, export options, and monthly statements on the Barion web interface support business processes and official accounting. Transactions occur in real-time, and incoming items can be tracked in a mobile application. With the free Barion app, users can pay with their mobile phones in an increasing number of shops and catering establishments without needing cash or cards. Banking security is guaranteed by the supervision of the Central Bank of Hungary (MNB license: H-EN-I-1064/2013). Protection against credit card fraud is handled flexibly and fairly.
• Bank Transfer: The User is obliged to transfer the countervalue of the ordered products to the bank account provided in the confirmation e-mail within 3 days. After the amount is credited to the Service Provider's bank account, the User is entitled to receive the product(s) in the manner they specified. We are unable to accept transfers from foreign bank accounts. The Consumer will be informed of any bank transaction fees arising from foreign transfers (if the amount was nevertheless transferred), and if acceptable to them, we can fulfill the order with the amount increased by the additional

• 5.2. Shipping Costs

In the case of personal pick-up, the ordered product(s) can be collected at the Service Provider's Bookstore near Corvin-negyed (during opening hours).

Address: 1094 Budapest, Ferenc krt. 43.

Opening hours: Monday to Friday 10:00 - 18:00; Saturday 10:30 - 15:00.

Our shipping costs are contained in the following table:

Our shipping costs are contained in the following table:

Deliveries are dispatched and transported via Foxpost parcel lockers (by courier) or to FOXPOST lockers. Products are dispatched no later than 2 business days following the order, and the goods are delivered within 3 business days after dispatch (during working hours, between 8:00 - 17:00).

• 6. If an error or deficiency occurs regarding products or prices in the webshop, we reserve the right to make corrections. In such cases, following the identification and modification of the error, we will immediately inform the buyer of the new data. The User may then reconfirm the order or withdraw from the contract.
• 7. The total final amount to be paid includes all costs based on the order summary and the confirmation letter. In the case of an online order, an electronic invoice is issued and sent during the processing of the order. Information regarding the right of withdrawal is also sent electronically for online orders. Orders placed through other means (in person, by phone) are also recorded online, and an electronic invoice and withdrawal information are sent during processing. If an e-mail address is not available for orders placed by other means, a paper invoice is issued and included in the package along with the withdrawal information. The User is obliged to inspect the package in the presence of the courier upon delivery. In the event of any damage detected on the products or packaging, the User must request a formal report (protocol); the User is not obliged to accept the package if it is damaged. The Service Provider does not accept subsequent complaints without a formal report (protocol)! Delivery of packages takes place on business days between 8:00 - 17:00.
• 8. After providing the data, the User can send their order by clicking the "order" button. Before doing so, they can check the provided data once more, add a comment to the order, or notify us of other wishes regarding the order via e-mail.
• 9. Correction of data entry errors: Before closing the ordering process, the User can always return to the previous phase to correct the entered data.
• 10. The User receives a confirmation via e-mail after sending the order. If this confirmation does not reach the User within an expected timeframe depending on the nature of the service, but no later than 48 hours after the order was sent, the User is released from the binding offer or contractual obligation. The order and its confirmation are deemed received by the Service Provider or the User when they become accessible to them. The Service Provider excludes liability for confirmation if the confirmation does not arrive on time because the User provided an incorrect e-mail address during registration, or cannot receive messages due to the storage capacity of their account being full.

6. PROCESSING AND FULFILLMENT OF ORDERS

6.1. Orders are processed during opening hours. It is possible to place an order outside the times designated for processing; if an order is placed after working hours, it will be processed on the following day. In all cases, the Service Provider's customer service will confirm electronically when your order can be fulfilled.

6.2. General fulfillment deadline: within 5 business days from the confirmation.

6.3. Based on the sales contract, the Service Provider is obliged to transfer the ownership of the item, and the User is obliged to pay the purchase price and take delivery of the item.

6.4. If the seller is a business and the buyer is a consumer, and the seller undertakes to deliver the item to the buyer, the risk of loss or damage passes to the buyer when the buyer or a third party designated by them takes possession of the item. The risk passes to the buyer upon delivery to the carrier if the carrier was commissioned by the buyer, provided that the carrier was not recommended by the seller.

6.5. If the seller is a business and the buyer is a consumer, unless otherwise agreed by the parties, the seller (in accordance with these GTC: Service Provider) is obliged to make the item available to the buyer (User) without delay, but no later than thirty days after the conclusion of the contract.

6.6. If the Service Provider does not fulfill its contractual obligation because the product specified in the contract is not available, it is obliged to inform the User immediately and to immediately refund the amount paid by the User.

7. FAILED DELIVERY (SIKERTELEN KÉZBESÍTÉS)

7.1. Costs for resending due to delivery failure caused by the buyer's fault, as well as the costs of returning the package, shall be borne by the buyer in all cases. When the ordered goods are returned, the original shipping cost and the return fee will be invoiced. (Therefore, one outbound and one return shipping fee will be charged.) The additional cost for return delivery: in the case of GLS courier and Packeta, an amount equal to the original shipping cost; in the case of Foxpost, the additional cost for the returned package is 1490 HUF. "Non-acceptance" of the package does not constitute the exercise of the right of withdrawal.

7.2. The Service Provider is not liable for potential damages in the following cases:

• In the event of an operational error that prevents the buyer from connecting to the sarkikonyves.hu website and placing an order.
• For malfunctions resulting from any hardware or software error on the buyer's computer, or for damages due to the disconnection of the internet connection.

8. RIGHT OF WITHDRAWAL (ELÁLLÁS JOGA)

8.1. Under Directive 2011/83/EU of the European Parliament and of the Council and Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses, the Consumer may withdraw from the contract without justification within 14 days of receipt of the ordered product and may return the product. In the absence of this information, the Consumer is entitled to exercise the right of withdrawal for up to 1 year.

8.2. The period for exercising the right of withdrawal expires 14 days after the day on which the Consumer, or a third party other than the carrier and indicated by the Consumer, takes possession of the product.

8.3. The Consumer may also exercise the right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.

8.4. The cost of returning the product must be borne by the consumer; the business has not undertaken to bear this cost.

8.5. In the event of exercising the right of withdrawal, the Consumer shall bear no costs other than the cost of returning the product; however, the Service Provider may claim compensation for material damage resulting from improper use.

8.6. The Consumer does not have the right of withdrawal for non-prefabricated products produced based on the instructions or express request of the consumer, or for products clearly tailored to the consumer's person.

8.7. The consumer also cannot exercise the right of withdrawal: a. in the case of a contract for the provision of services, after the service has been fully performed, if the business began performance with the consumer's express prior consent and the consumer acknowledged that they lose the right of withdrawal once the service is fully performed; b. for products or services whose price/fee depends on fluctuations in the financial market beyond the control of the business, even during the withdrawal period; c. for perishable products or products that retain their quality for a short period; d. for sealed products which, for health or hygiene reasons, cannot be returned after opening; e. for products which, by their nature, are inseparably mixed with other products after delivery; f. for alcoholic beverages whose actual value depends on market fluctuations beyond the control of the business and the price was agreed upon at the time of the contract, but delivery takes place only after thirty days; g. for contracts where the business visits the consumer at their express request for urgent repair or maintenance; h. for the sale of sealed audio or video recordings or computer software, if the consumer has opened the packaging after delivery; i. for newspapers, periodicals, and magazines, with the exception of subscription contracts; j. for contracts concluded at a public auction; k. for contracts for accommodation other than for residential purposes, transport of goods, car rental services, catering, or services related to leisure activities, if the contract provides for a specific date or period of performance; l. for digital content provided on a non-tangible medium, if the business began performance with the consumer's express prior consent and the consumer acknowledged that they lose the right of withdrawal.

8.8. Following the return of the product or the receipt of the withdrawal notice, the Service Provider shall refund the paid amount to the Consumer, including the shipping fee, without delay and no later than 14 days.

8.9. For the refund, we use the same payment method as the original transaction unless the Consumer expressly consents to another method; no additional fees shall be charged to the Consumer for such a refund.

8.10. The Consumer is obliged to return the goods or hand them over at the Service Provider's address without undue delay, but in any case no later than 14 days from the dispatch of the withdrawal notice.

8.11. In the case of a written withdrawal, it is sufficient for the Consumer to send the statement within 14 days.

8.12. The Consumer meets the deadline if they return or hand over the product(s) before the 14-day period expires.

8.13. The consumer bears only the direct cost of returning the product, unless the business has expressly undertaken to bear this cost.

8.14. The Service Provider is not obliged to refund additional costs resulting from the Consumer choosing a delivery method other than the cheapest standard delivery offered by the Service Provider.

8.15. The Consumer is only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

8.16. The Service Provider may withhold the refund until the goods are returned or the Consumer provides evidence that they have been sent back, whichever is earlier.

8.17. The Consumer may notify the Service Provider of their intent to withdraw in writing, in person, or by telephone. For notifications by mail, the date of posting is considered; for telephone, the time of the call. The Consumer may return the product via mail or courier.

8.18. The Consumer must pay special attention to the proper use of the product, as they are liable for damages resulting from improper use.

8.21. - 8.23. Other complaints can be sent to the Service Provider's contact details. The right of withdrawal only applies to Users qualifying as consumers under the Civil Code; it does not apply to businesses (persons acting within their trade, profession, or business activity).

8.24. Procedure for exercising the right of withdrawal: 8.24.1. The Consumer must notify the Service Provider of their intent. (Refusal to accept the package is not equivalent to exercising the right of withdrawal.) 8.24.2. The declaration is timely if sent before the end of the 14th day. 8.24.3. The product must be returned within 14 days of the notice. The customer bears the return shipping costs. 8.24.5. In the case of multiple products delivered at different times, the 14-day period begins upon receipt of the last product or item.

9. WARRANTY AND

Defective Performance The obligated party performs defectively if, at the time of performance, the service does not meet the quality requirements stipulated in the contract or by law. The obligated party does not perform defectively if the entitled party knew of the defect at the time of the conclusion of the contract or should have known of the defect at the time of the conclusion of the contract. In a contract between a consumer and a business, any stipulation that deviates from the provisions of this chapter regarding implied warranty and guarantee to the detriment of the consumer shall be null and void.

Implied Warranty  In the event of a defect in the ordered products, the buyer may assert an implied warranty claim against the Service Provider based on the provisions of Act V of 2013 on the Civil Code. When asserting an implied warranty claim, the buyer may request the repair or replacement of the defective product, except if repair or replacement is impossible or would involve disproportionate additional costs for the Service Provider. If the buyer did not or could not request repair or replacement, they may request a proportional price reduction, may have the product repaired or repair it themselves at the Service Provider's expense, or may withdraw from the contract if the Service Provider did not undertake or could not perform the repair or replacement, or if the buyer's interest in repair or replacement has ceased. Proving the cessation of interest is the buyer's responsibility. There is no right of withdrawal for insignificant defects. The buyer may switch from their chosen implied warranty right to another, but must bear the cost of the switch unless it was justified or caused by the Service Provider. The buyer must report the defect immediately after discovery, but no later than 2 months from discovery. Warranty rights may not be asserted beyond the 2-year limitation period from the date of performance. Within 6 months of performance, there are no conditions for asserting a claim other than reporting the defect and presenting the invoice or its copy. After 6 months, the buyer is obliged to prove that the defect already existed at the time of performance.

Product Warranty Instead of an implied warranty, the buyer may assert a product warranty claim against the manufacturer or distributor. In the case of a product warranty, the buyer may only request the replacement (or repair) of the defective product. A product is defective if it does not meet the quality requirements in force at the time of its placement on the market or if it does not have the characteristics described by the manufacturer. The defect of the product must be proven by the buyer in this case. Product warranty claims can be asserted within 2 years of the product being placed on the market. After this period, this right is forfeited. The manufacturer/distributor is only released from the product warranty obligation if they prove that: the product was not manufactured or marketed within their business activity; the defect was not recognizable according to the state of science and technology at the time of marketing; or the defect results from the application of legislation or mandatory official regulations. The manufacturer/distributor only needs to prove one reason. Implied warranty and product warranty claims cannot be asserted simultaneously or in parallel. However, in the event of a successful product warranty claim, the buyer may assert an implied warranty claim against the manufacturer for the replaced product or repaired part.

Guarantee In the event of defective performance, the Service Provider is not obliged to provide a guarantee based on legislation or contract.

10. COMPLAINT HANDLING PROCEDURES (PANASZKEZELÉS RENDJE)

10.1. Our store aims to fulfill all orders in appropriate quality and to the full satisfaction of the customer. Should the User nevertheless have a complaint regarding the contract or its fulfillment, they may communicate it via the telephone number, e-mail address, or postal address provided above.

10.2. The Service Provider shall immediately investigate oral complaints and remedy them as necessary. If the buyer disagrees with the handling of the complaint, or if immediate investigation is not possible, the Service Provider shall immediately record a protocol of the complaint and its position regarding it, providing a copy to the buyer.

10.3. The Service Provider shall respond to written complaints in writing within 30 days. It shall provide reasons for any rejection of a complaint. The Service Provider shall retain the protocol of the complaint and a copy of the response for five years and present it to the supervisory authorities upon request.

10.4. We inform you that in the event of the rejection of your complaint, you may initiate proceedings with an authority or a conciliation body as follows:

10.5. The Consumer may file a complaint with the Consumer Protection Authority. According to Government Decree 387/2016 (XII. 2.), the district office (járási hivatal) or the district office of the county seat acts as the first-instance authority, while the Pest County Government Office acts as the second-instance authority with national jurisdiction. Contact details for district offices: http://jarasinfo.gov.hu

10.6. In the event of a complaint, the Consumer has the opportunity to turn to a Conciliation Body (Békéltető Testület). Contact details for the Budapest Conciliation Body:

• Address: 1016 Budapest, Krisztina krt. 99.
• Phone: (1) 488-2131
• E-mail:testulet@bkik.hu

10.7. The scope of the conciliation body includes the out-of-court settlement of consumer disputes. Its task is to attempt to reach an agreement between the parties; if this fails, it makes a decision to ensure the simple, fast, and cost-effective enforcement of consumer rights. Upon request, it provides advice on consumer rights and obligations.

10.8. In the case of cross-border consumer disputes related to online sales or service contracts, the conciliation body operating alongside the Budapest Chamber of Commerce and Industry has exclusive jurisdiction.

10.9. In the event of a complaint, the Consumer may use the EU Online Dispute Resolution (ODR) platform. Using the platform requires a simple registration in the European Commission's system. After logging in, the consumer can submit their complaint via the website: http://ec.europa.eu/odr

10.10. The Service Provider is subject to a duty of cooperation in conciliation body proceedings. This includes sending a response to the body and ensuring the participation of a person authorized to reach an agreement at the hearing.

11. COPYRIGHTS (SZERZŐI JOGOK)

Since sarkikonyves.hu as a website qualifies as a work under copyright law, it is prohibited to download (reproduce), re-communicate to the public, use in any other way, electronically store, process, or sell the contents appearing on sarkikonyves.hu or any part thereof without the written consent of the Service Provider.

12. DATA PROTECTION (ADATVÉDELEM)

The Privacy Policy of the website is available at the following page:

http://www.sarkikonyves.hu/shop_help.php?tab=privacy_policy

Utolsó módosítás: Budapest, 2026. 03. 30.

ELÁLLÁSI NYILATKOZAT / WITHDRAWAL FORM

(Csak a szerződéstől való elállási szándék esetén töltse ki és juttassa vissza / Complete and return this form only if you wish to withdraw from the contract)

Rendelés azonosítója / Order ID: ____________________

Címzett (Név, postai cím, e-mail cím, telefonszám) / To (Name, postal address, e-mail, phone):

Alulírott kijelentem, hogy elállok az alábbi áruk adásvételétől / I, the undersigned, hereby give notice that I withdraw from the contract of sale of the following goods:

Megrendelés időpontja / Átvétel időpontja (Date of order / Date of receipt): ____________________ / ____________________

Fogyasztó(k) neve / Name of Consumer(s):

Fogyasztó(k) címe / Address of Consumer(s):

A fogyasztó(k) aláírása / Signature of Consumer(s) (Kizárólag írásban történő értesítés esetén / Only if this form is notified on paper)

Dátum / Date: